FAQS - Supertuft



Can I get a sample of carpet?

Yes, we are happy to send you complimentary samples of carpet. Please select and order your samples here.

How much does carpet cost?

The cost of your carpet will depend on the style you choose and the amount you need. You can use our carpet price estimator to help you get an indication of costs, or if you would like an exact price, please contact us directly.

Can you install my carpet?

We recommend getting in touch with your local Supertuft stockist about installation. You can find your local Supertuft retailers here, or you can contact us directly for a recommendation of a local stockist and installer

Can I order from you if I am overseas or interstate?

Our carpets are stocked at over 700 retailers across Australia and New Zealand. Find your closest retailer here, or contact us directly for more information.

Where does your wool come from?

All our carpets are made from 100% premium New Zealand wool.

Where are your carpets made?

Our carpets are made in Melbourne by our dedicated team of professionals, some of whom have worked with Supertuft for over 40-years.

Do any of your carpets have nylon in them?

Our carpet pile are proudly nylon and plastic-free. You can read more about our sustainability journey here.

How do I install Supertuft carpet?

Our carpet should be installed by a professional carpet installer. You should contact your local carpet store and they will arrange installation for you.

Installation instructions can be found here.

Why does my carpet have shading?

This is called Permanent Pile Reversal Shading. It is a phenomenon that can appear in any cut pile carpet. Its occurrence is random and its causes are largely unexplained. It is also commonly referred to as watermarking, pooling or puddling. A cut pile carpet that is ‘shaded’ will show areas lighter or darker than the surrounding carpet pile. This variation is caused by the reflection of light from pile tufts which come to lay in different directions. You can read more about this here.

How do I keep my carpet clean?

Weekly vacuuming is recommended so that soil does not become embedded in the pile, causing accelerated wear by abrading the fibres at the base of the tufts. You can read more about cleaning and caring for your carpet here.

Is there a guarantee for Supertuft carpet?

Yes, our carpet is fully guaranteed for 5 years against faulty materials or workmanship, provided that it is maintained correctly and used only in situations for which it is recommended. Please check the sample stickers or our carpet styles page if you wish to check the recommended use for any product.

Which carpet is best suited to high-traffic locations?

All of our carpet styles are appropriate for high-traffic locations, however, our  Escape Twist and Whenever ranges are more hard-wearing than our Imagine and Escape Velour ranges.

What is the best carpet?

All our carpet styles are 100% premium New Zealand wool. Please visit your local carpet retailer here or contact us if you need help choosing the best carpet for your project.


Stay up to date with the latest news, projects and new products from Supertuft.